At PettGrow, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we’re here to help. You may request a return within [Insert Number] days of receiving your item. To be eligible for a return, the product must be unused, in its original condition, and returned in the original packaging. A receipt or proof of purchase is required to process the return.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, the refund will be processed, and the amount will be credited back to your original method of payment within a certain number of days, depending on your bank or payment provider. Please note that shipping charges are non-refundable, and you will be responsible for covering the cost of return shipping unless the item arrived damaged or defective.
We do not accept returns on certain items such as perishable goods, custom products, or items marked as final sale. If your order arrives damaged or you receive the wrong item, please contact us immediately with your order number and a photo of the item so we can resolve the issue promptly.
For any questions or to start the return process, please contact our customer support at [Insert Your Contact Email]. Our goal is to ensure a smooth and hassle-free experience whenever you shop with PettGrow.
